How a repair goes from “my thing is broken” to “it works again.”

Customer reaches out (website form, email, phone, or walk-in). We gather:

• What's the device? (make, model, age)
• What's wrong? (symptoms, when it started)
• Any damage? (drops, water, pets)
• Photos if possible

We look at it. Tell you what's wrong and what it'll cost. Diagnostic is always free.

Written estimate: parts + labor = total. You approve or decline. No pressure.

We fix it. Most repairs take 1–3 days depending on parts availability. You'll get updates if anything changes.

We test it before you pick it up. Payment at pickup (cash, card, or Venmo).

Quick check-in after a week. If something's off, bring it back.

All repairs tracked in the CRM at https://repair.tomasetti.shop. Every job gets a ticket number and a paper trail.